Access from your system
Authorised users can use a Support link within the platform they purchased, keeping help close to the workflow where the issue occurs.
Client support
A dedicated Support Desk for delivered systems and standalone deployments.
The RapidSoftz Support Desk provides ticket management, SLA tracking, escalation, reporting and a clear support history. It can be linked from systems we deliver or deployed as its own customer or internal service desk.
Support model
Support stays connected to the system, the request and its history.
The RapidSoftz Support Desk is the structured support layer for delivered systems and can also be deployed as a standalone helpdesk. Clients can report issues, request help, follow progress and keep the full support history in one place.
Access from a direct link
Clients can also open the support portal independently, sign in and review tickets without first entering their operational system.
Clear ticket information
Requests can include the affected module, urgency, description and supporting files. Replies, status changes and the resolution remain in one history.
Defined service coverage
All clients receive the ticket route. Response targets, maintenance, included fixes and improvement time are confirmed in the proposal or ongoing support agreement.
Deployment ready
The Support Desk product is ready for client deployment.
A direct portal address is assigned when the live Support Desk instance is deployed. Until that URL is published, existing clients can continue to use their agreed support route and prospective clients can request a Support Desk deployment.
Available as a standalone system
View Support Desk system
Need a helpdesk for your own customers or internal team?
Deploy the same Support Desk capability for customer service, software support, internal IT or multi-platform operations.
